Festiva Housekeeping Partner Honors Hard Work Through Award
March 20, 2019
Announcing the Sun Hospitality Resort Services Service Excellence Award Winners
Sun Hospitality Resort Services is a close partner of Festiva that provides housekeeping services at the majority of our resorts, and they’ve announced an important employee recognition in the form of the Service Excellence Award recipients.
Sun employees Susan Murphy and Cathy Johnson are both inspectors at Coconut Palms Beach Resort II in New Smyrna Beach, Florida, and earned the award for their tireless work, dedication, teamwork and leadership. With a positive attitude and a willingness to help, Susan and Cathy have been making the 65 mile trek each Friday and Saturday for more than a year to help at Coconut Palms’ sister property, Ocean Gate Resort in St. Augustine.
Clocking in 10-12-hour days to ensure rooms were cleaned on time with the highest quality netted the resort higher customer service scores and praise from management.
“Susan and Cathy are an example for all others to follow,” said Jacqueline Wickiser, General Manager at Coconut Palms Beach Resort II. “They have passion and pride and it shows in everything they do.”
The pair have further established themselves as role models, having recently been designated as Sun Certified Trainers, they train all new employees. The take the time to introduce new hires to their team members, resort staff and property management, making them feel welcomed and part of the team right from the beginning.
Always reliable, Susan and Cathy are strong leaders who lead by example. We are very proud to have them leading the housekeeping teams at Coconut Palms II.
Since its formation in 2000, Festiva has become one the most successful privately held vacation ownership companies in the United States. Beginning with its first resort in Myrtle Beach, SC, Festiva has carved out a sizable niche in a number of desirable vacation destinations in the United States and maintains a fleet of luxury catamarans in the Caribbean and the Greek Isles.
Click to Read More
Click to Hide